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Project Open Hand provides nutrition services to help sustain our clients as they battle serious illnesses, isolation, or the health challenges of old age. We are an Equal Opportunity Employer that is committed to diversity.

Please note: we do not accept unsolicited applications or resumes for positions not currently advertised.

Current Job Openings

Medical Biller and Claims Processor

Department:
Finance
Reports To:
Director, Finance
Job Location:
730 Polk Street, San Francisco
Benefits:
Yes
Supervises:
N/A
Classification:
Professional

Position Summary

The Medical Biller and Claims Processor (MBCP) is an exciting opportunity to work at the heart of healthcare and community services integration. The position is responsible for the review and submission of claims for all of Project Open Hand’s Community Support (provided through CalAIM) services. They act as Project Open Hand’s primary financial contact for health plans, implementing and monitoring the billing and collection process. The MBCP also works very closely with Project Open Hand’s Wellness teams in San Francisco & Oakland to pull service reports and resolve claims issues. This position is ideal for someone with knowledge about claims processing for Managed Care Plans in California with an interest in nonprofit financial administration. Project Open Hand is entering its third year of providing Community Support services. As these services continue to expand both with the number of MCPs that we contract with and the number of eligible members of those health plans, we are seeking a team member to help us refine our workflows to maximize reimbursement for the critical services that we provide.

 

Qualifications Required

  • Experience in business, health care administration, accounting, or a relevant field.
  • Solid understanding of HIPAA compliance.
  • Must have the ability to multitask and manage time effectively.
  • Excellent written and verbal communication skills.
  • Outstanding problem-solving and organizational abilities

Qualifications Desired

  • Experience with procedural coding (ICD-10 codes).
  • Records management.
  • Revenue Cycle Representative program and/or the Healthcare Financial Professional program certifications.
  • Experience working in CRM database platforms.

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Wellness Program Coordinator, Bilingual

Department:
Wellness Programs – Client Services
Reports To:
Manager, Wellness Program, east Bay
Job Location:
1921 San Pablo Avenue, Oakland
Supervises:
N/A

Position Summary

The Wellness Program (WP) Coordinator’s primary responsibilities include a blend of administrative and direct service duties to support the Wellness Program and Project Open Hand’s mission. The WP Coordinator will, manage program contracts, assess and verify eligibility for services, offer case management, and support the Manager, Wellness Program (MWP) as needed to ensure contractual and organizational goals are met.

Qualifications Required

  • Three years’ experience providing direct services in Social Service environment, specifically to clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)
  • Proficient in MS Office, using databases, and internet research
  • Flexible schedule with the ability to work in POH’s San Francisco office as needed
  • Bilingual in Spanish

Qualifications Desired

  • Bachelor’s Degree in Human Service field
  • Experience working in a nonprofit client services-based setting
  • Mental Health or Social Work Experience
  • Experience supervising staff
  • Bilingual in Spanish, Cantonese, Mandarin, Russian, Tagalog, or Vietnamese

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

HR/ Executive Assistant

Department:
Human Resources
Reports To:
Matthew Pealer, Human Resource Benefits Manager
Job Location:
730 Polk Street, San Francisco
Benefits:
Yes
Supervises:
N/A
Status:
Full time

Position Summary

The Human Resources/ Executive Assistant performs a variety of skilled administrative and clerical duties directly related to Human Resources activities and initiatives, while also supporting the executive team. These include maintaining employee databases and files; processing status changes; assisting employees in signing into, accessing and completing online requirements; supporting agency recruitment and employee retention efforts; scheduling; compiling data and preparing routine and special reports; providing information to employees on policies and procedures; responding to community and employee emails and phone calls; and assisting with special projects. Project Open Hand relies on our Human Resources/ Executive Assistant to positively represent us and the office of the CEO through impeccable, delightful customer service and to support the Human Resources team with current departmental and agency initiatives.  

 

The Human Resources/ Executive Assistant is an integral member of our agency, connecting staff, volunteers and community. This is a wonderful opportunity for a friendly, engaging and competent HR professional to learn about all aspects of large-scale non-profit administration

Qualifications Required

  • 2+ years’ experience high volume administrative work in a professional office setting 

  • Experience working as a Human Resources Assistant and/or as an Executive Assistant 

  • Highly competent with MS office suite 

  • Excellent intuition and judgement 

  • Flexibility in a fast-paced, ever-changing environment 

  • Excellent written and verbal communication skills 

  • Ability to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations. 

  • Ability to work with highly confidential information.

Qualifications Desired

  • Experience working as HR and/or Executive Assistant 

  • HR Certification (PHR and/or SHRM CP)  

  • Bilingual (Spanish/Mandarin/Cantonese) 

  • Experience working with Labor Unions   

  • Familiarity with HRIS Systems (ADP Workforce Now preferred) 

  • Working knowledge of Microsoft SharePoint and Visio 

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Wellness Program Coordinator

Department:
Wellness Programs – Client Services
Reports To:
Manager, Wellness Program
Job Location:
730 Polk Street, San Francisco
Benefits:
Yes
Supervises:
N/A
Status:
Non-Exempt
Classification:
Professional

Position Summary

Pay Rate: $55,000.00 To 60,000.00 Annually

The Wellness Program (WP) Coordinator’s primary responsibilities include a blend of administrative and direct service duties to support the Wellness Program and Project Open Hand’s mission. The WP Coordinator will supervise the day to day duties of the Wellness Program staff, process eligibility for services, manage program contracts, offer case management, and support the Manager, Wellness Program (MWP) as needed to ensure contractual and organizational goals are being met.

Qualifications Required

•Three years’ experience providing direct services in Social Service environment, specifically to clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)

•Proficient in MS Office, using databases, and internet research

•Flexible schedule with the ability to work in POH’s Oakland office as needed

Qualifications Desired

•Bachelor’s Degree in Human Service field

•Experience working in a nonprofit client services-based setting

•Mental Health or Social Work Experience

•Experience supervising staff

•Bilingual in Spanish, Cantonese, Mandarin, Russian, Tagalog, or Vietnamese

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Senior Director, Advancement

Department:
Development
Reports To:
Chief Executive Officer (CEO)
Job Location:
730 Polk Street, San Francisco
Benefits:
Yes
Supervises:
Development Associates, Interns, and Volunteers
Status:
Exempt
Classification:
Manager

Position Summary

The Senior Director, Advancement co-leads the Development Department with the Director of Development Operations and reports to the Chief Executive Officer (CEO). This position works to secure funds for the organization by managing a group of assigned, qualified donors assuring that as many as possible are retained as continuing donors to Project Open Hand (POH) and are upgraded in their giving and involvement.

This is an ideal position for an eager and innovative development professional who cares deeply about Project Open Hand’s mission to nourish and engage our community through nutrition and a culture of compassion.

Pay Rate: $110,000-$130,000/ Per Year

Qualifications Required

  • Bachelor’s degree in Business or equivalent experience in nonprofits or fundraising.
  • 5 years of proven experience managing a complex fundraising program.
  • A successful track record of personally identifying, cultivating, and soliciting donors.
  • 2-3 years of experience in managing teams, cross-team operations, and budgets.
  • A knowledge and understanding of the funding community in San Francisco and the Bay Area.
  • Ability to travel in the 9-county Bay Area region.

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Grocery Center Operations Coordinator II (On-Call)

Department:
Wellness Programs – Grocery Center
Reports To:
Joseph Tingin
Job Location:
1921 San Pablo Avenue, Oakland
Benefits:
No
Supervises:
N/A
Status:
On-Call
Classification:
Service Worker

Position Summary

Working in conjunction with the Manager, Grocery Services Operations, The Grocery Center Operations Coordinator II is responsible for leading Grocery Center volunteers to maintain an adequate stock and delivery of quality assured products in the Grocery Center 

Qualifications Required

  • Previous successful work experience as a Logistics or Inventory Coordinator in a warehouse or grocery store, handling and storing perishable and non-perishable food items
  • Ability to communicate effectively, primarily liaising with clients, volunteers and other operational departments
  • Attention to detail, organizational skills, and strength in multitasking
  • Excellent communication skills both written and verbal.
  • Ability to speak, read and write English to facilitate communication
  • Flexible schedule with the ability to work at the SF and Oakland locations, occasional nights, weekends and holidays

Qualifications Desired

  • Supervisorial experience
  • Experience working with Volunteers
  • Experience with Computrition software
  • Food Safety Certification
  • Forklift Certified
  • Bilingual English/Spanish

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Bilingual Caseworker, English/ Cantonese

Department:
Wellness Programs – Client Services
Reports To:
Manager, Wellness Program
Job Location:
730 Polk Street, San Francisco
Benefits:
Yes
Supervises:
N/A
Status:
Full time
Classification:
Professional

Position Summary

TITLE: Bilingual Caseworker 

DEPARTMENT: Client Services 

REPORTS TO: Manager, Wellness Program, San Francisco 

LOCATION: 730 Polk Street, San Francisco 

BENEFITS: Yes 

STATUS: Union, Full-time, Non-Exempt 

SUPERVISES: N/A 

CLASSIFICATION: Professionals 

 

 POSITION SUMMARY: 

The Project Open Hand Bilingual Caseworker helps to provide meals with love through interfacing with clients, assessing and verifying eligibility for our programs, and conducting intake interviews for new and returning clients. This involves meeting with clients in our Grocery Center, answering client calls and performing administrative tasks. This position works closely with the other members of the Client Services Department in serving clients and making decisions about how services will be administered. 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

•    Process applications for services 

•    Perform intake and recertification for clients 

•    Verify eligibility for services by communicating with service providers and collecting client documentation 

•    Maintain client database including scheduling meal service, documenting client contacts and incident reports 

•    Assess needs of clients and provide referrals as appropriate 

•    Support clients who do not qualify for services with referrals to external community resources 

•    Provide clients a program orientation and assist them in successfully accessing our services 

•    Respond constructively to client comments and concerns; effectively resolve client complaints 

•    Conduct home visits; assess and respond appropriately to crisis situations 

•    Provide one-on-one follow up to clients regarding behavioral problems 

•    Act as liaison between clients and staff/volunteers/other Agency departments 

•    Act as representative of POH 

•    Perform other duties as may be required 

JOB COMPETENCIES: 

•    A Team player: Demonstrates cooperative spirit, respects professional boundaries and is successful at sharing responsibilities with others 

•    Self-Led: Knows and completes responsibilities in assigned timelines, asks for clarifications when needed 

•    Sensitive to the circumstances and needs of the critically ill and seniors, as well as people with mental health and substance abuse issues 

•    Customer oriented: Works well with all customers (internal staff and external contacts), promotes a positive image of the agency and works diligently to resolve customer issues 

•    Poised: able to maintain a calm, positive and constructive attitude during interactions with diverse populations, sometimes in challenging situations 

•    Ethical: Honest, accountable, maintains confidentiality 

•    Knowledgeable: Understands facets of job, keeps job knowledge current 

•    Well Organized: Information organized and accessible, maintains efficient work space, manages time well 

•    A Strong Communicator: excellent verbal and written communication skills 

 

PHYSICAL DEMANDS AND WORK ENVIRONMENT: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions 

Physical demands: While performing duties of job, incumbent is occasionally required to move about the building; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear. Employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus 

Work environment: The noise level in the work environment varies from moderate to loud. The work environment will be ever changing with new clients, volunteers and staff members all sharing space and working together in the Grocery Center 

 

Project Open Hand offers a generous employee benefit and wellness package. Eligibility for different programs is determined by the role and employment statuses but may include: 
  
 • Medical, Dental, and Vision coverage, and Flexible Spending Account 
 • Long Term Disability, Life/AD&D, and Supplemental Life Insurance 
 • Retirement Savings Plan 403(b), Commuter Check Subsidy 
 • Employee Assistance Program (EAP), Financial Counseling, Cell Phone Discounts, and additional discounts 
 • Holidays (11 per year), generous vacation and sick leave, and complimentary lunch 
  
Pursuant to the San Francisco Fair Chance Ordinance, and State and Federal laws, we will consider for employment qualified applicants arrest and conviction records.  

Qualifications Required

•    BA in Human Services related field 

•    Computer literate (MS Office/Outlook) 

•    Demonstrated ability to establish and maintain professional boundaries in a social service setting 

•    Bilingual Cantonese

Qualifications Desired

QUALIFICATIONS DESIRED: 

•    Mental Health or Social Work experience 

•    Experience working with clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness) 

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Kitchen Operations Coordinator II, On-call

Department:
Food Operations – Kitchen
Reports To:
Patrick Wolf
Job Location:
730 Polk Street, San Francisco
Benefits:
No
Status:
On-Call

Position Summary

Reporting to the Director, Kitchen Operations and working in close partnership with kitchen leadership, the Kitchen Operations Coordinator II is tasked with helping to ensure that all product receiving, inventory, routing, storage, cleanliness and food temperature functions are completed according to agency policies and procedures.

The Kitchen Operations Coordinator II makes it possible for their dedicated volunteer and staff teammates to produce the meals with love our community relies on. This is an ideal position for a thoughtful, reliable, dedicated and organized worker with excellent communication skills.

 

 

Qualifications Required

  • Experience working in a warehouse or kitchen inventory control function
  • Previous hands-on experience driving vans and forklifts
  • Experience receiving raw food product and the associated paperwork
  • Excellent communication skills both written and verbal.
  • Ability to speak, read and write in English to facilitate communication
  • Flexible schedule with the ability to work occasional nights, weekends and holidays to meet demand
  • Microsoft Office proficiency

Qualifications Desired

  • Supervisorial experience
  • Industrial kitchen experience
  • Experience with Computrition Software
  • Forklift Certified

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Responsible for receiving, routing & storing all delivered products for the Grocery Services, Programs and Building Services Departments, ensuring quality service as well as safe food handling and storage
  • Responsible for initial contact with vendors in the event of a mistake or other same-day issue
  • Rotation of new product in storage areas using first-in-first-out (FIFO) method
  • Planning the cycle of food in storage areas and assigning correct cooler or dry storage area for incoming product to facilitate with Operations Coordinators to achieve goal
  • Organizes and logs all received invoices and verifies quantities and costs with purchase order
  • Immediately reports all delivery discrepancies
  • Coordinates appropriate service vendors including chemicals and warehouse equipment
  • Completes weekly inventory of food, beverage and prepared meals
  • Assembles warehoused items needed by the kitchen team and other programs
  • Assists with procedure development and improvement where warranted
  • Maintains clear and efficient communication between all parties involved in the receiving and delivery process
  • Other duties as assigned

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Driver, On-Call

Department:
Food Operations – Kitchen
Reports To:
Director, Distribution
Job Location:
730 Polk Street, San Francisco
Benefits:
No
Status:
On-Call

Position Summary

Project Open Hand provides more than 2,000 meals with love each day to its community of sick and elderly clients and the Distribution department is the frontline of the organization. As a Driver, you will nurture vital connections as you deliver nutritious, health-supporting meals directly to homebound clients and senior sites throughout San Francisco and Alameda counties. 

This is an ideal position for a compassionate dedicated driver looking to directly help others on a daily basis.

Qualifications Required

•    Two years’ experience driving large delivery vehicles in an urban setting like San Francisco and Oakland

•    Valid California driver’s license and excellent driving record

•    Schedule flexibility and ability to work nights, holidays and weekends when necessary

•    Strong verbal and written proficiency with the English language to facilitate communication

•    Excellent professional references

Qualifications Desired

•    Experience serving clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Porter I, on-call

Department:
Food Operations – Kitchen
Reports To:
Executive Chef
Job Location:
730 Polk Street, San Francisco
Benefits:
No
Supervises:
N/A
Status:
On-Call

Position Summary

The Porter I is an essential part of our team of dedicated culinary professionals producing meals with love every day for seniors and vulnerable neighbors in the Bay Area. The Porter I works as part of the team that ensures all dishes, utensils, equipment, tools and other kitchen appliances remain sanitized and ready to use. Porters thoroughly clean kitchen floors and surrounding areas, take out the trash, recycling and compost meals in a well-maintained kitchen. Porters also participate in the packaging of meals. This position is ideal for an ambitious team player looking to support large-scale meal production in a professional and mission-driven kitchen environment.  

 

 

Qualifications Required

  • A commitment to Project Open Hand’s mission and operating principles

•    Ability and desire to work as a part of a cohesive team 

•    Ability to take direction and responsibility for actions 

•    Ability to speak, read and write in English to facilitate communications with volunteers, peers and leadership in a fast paced kitchen environment 

•    Capable of safely handling and cleaning knives and other large commercial kitchen food preparation equipment requiring heat, cleaning agents, sharp edges, and other potentially hazardous materials

•    Ability to pass CA food handling certification

•    Must be flexible to work early mornings, afternoons, weekends or holidays to meet demands    

Qualifications Desired

•    Professional commercial, industrial or production kitchen experience 

•    Experience with high volume meal production 

•    Bilingual in Spanish or Tagalog  

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

•    Follows instructions and completes assigned trainings in all aspects of Porter duties and kitchen sanitation

•    Completes assigned trainings in all aspects of porter duties and kitchen sanitation

•    Adheres to kitchen department rules, policies and procedures

•    Sets up, breaks down, maintains and fully cleans the dish machine, sinks and other porter machinery

•    Takes temperature and performs sanitizer level checks on the machines and sinks 

•    Removes trash, cardboard, compost and recycled material from the kitchen 

•    Cleans, sanitizes, maintains and replaces all assigned equipment

•    Assists with simple kitchen tasks, production and/or packing line as needed 

•    Performs laundry services 

•    Follows the posted master cleaning list and does side jobs as assigned

•    Follows inventory policies & procedures 

•    Sets up, maintains and breaks down staff and volunteer dining areas and all utensils used

•    Properly fills out all food service and inventory logs with required information and signatures per HACCP guidelines

•    Works harmoniously with peers and volunteers to complete the goals of the department

•    Maintains a clean work area and follows all local, state and federal health standard guidelines

•    Attends kitchen trainings and agency meetings  

•    Completes other kitchen tasks as assigned 

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Cook I, On-Call

Department:
Food Operations – Kitchen
Reports To:
Executive Chef
Job Location:
730 Polk Street, San Francisco
Benefits:
No
Supervises:
N/A
Status:
Non-Exempt
Classification:
Service Worker

Position Summary

The Cook I is a support role and an essential part of our team of dedicated culinary professionals producing meals with love every day for seniors and vulnerable neighbors in the Bay Area. A Cook I works alongside more advanced cooks to learn all aspects of commercial meal production systems, including but not limited to, preparing ingredients to be used in nutritious recipes, packaging meals and keeping a well-maintained kitchen. This position is ideal for an ambitious, flexible cook looking to support all aspects of large-scale meal production in a professional and mission-driven team environment. 

Qualifications Required

 A commitment to Project Open Hand’s mission and operating principles 
•    6+ months of professional commercial, industrial or production kitchen experience 
•    Ability to adhere to kitchen department rules, policies and procedures 
•    Ability and desire to work as a part of a cohesive team 
•    Ability to take direction and responsibility for actions 
•    Ability to speak, read and write in English to facilitate communications in the kitchen with volunteers, peers and leadership in a fast-paced kitchen environment
•    Ability to apply basic mathematical principles and adhere to standardized recipes and directions, strict portion sizes, cooking methods & quality standards 
•    Capable of safely using knives and other food preparation equipment  
•    Knowledge of food safety and sanitation standards
•    Ability to pass CA food handling certification 
•    Must be flexible to work early mornings, weekends or holidays to meet demands

Qualifications Desired

•    Formal culinary training or equivalent experience 
•    Experience with high volume meal production
•    Bilingual in Spanish or Tagalog  
•    HACCP certification

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Custodian, On-Call

Department:
Infrastructure – Building Services
Job Location:
730 Polk Street, San Francisco
Benefits:
No
Supervises:
N/A
Status:
Non-Exempt

Position Summary

The Custodian performs general maintenance, repairs and custodial duties to keep the Project Open Hand facilities (excluding the kitchen) clean and safe. 

Qualifications Required

  • 1+ years’ experience in a janitorial or maintenance position with a strong background in janitorial procedures and an understanding of using cleaning supplies safely and effectively 
  • Schedule flexibility with ability to work occasional nights, weekends and holidays 
  • Oral and written comprehension of English to facilitate communication 
  • A valid California Driver's License and a good driving record  

Qualifications Desired

Bilingual (Spanish/English)  

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Oakland

1921 San Pablo Avenue
Oakland, CA 94612
(510) 622-0221
Email Us

San Francisco

730 Polk Street
San Francisco, CA 94109
(415) 447-2300
Email Us