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Work with Great People for a Great Cause

Project Open Hand provides nutrition services to help sustain our clients as they battle serious illnesses, isolation, or the health challenges of old age. We are an Equal Opportunity Employer that is committed to diversity.

Please note: we do not accept unsolicited applications or resumes for positions not currently advertised.

Current Job Openings

Manager, Grants

Department:
Development
Reports To:
Director, Advancement
Job Location:
730 Polk Street, San Francisco
Benefits:
Yes
Supervises:
Grants Associates, Contract Grant Writers, Interns, Volunteers
Status:
Exempt
Classification:
Manager

Position Summary

 

Project Open Hand (POH) has been delivering meals with love to the critically ill and elderly for 35 years. Currently we raise about $12 million in contributed revenue from the private sector (55%) and the government (45%). We do this through contracts, events, direct mail, corporate and foundation grants and major donor efforts.

The primary role of the Manager, Grants is to lead the management of Project Open Hand's $7M corporate, foundation and government relationship portfolio for purposes of maximizing the philanthropic investment of these constituencies. The Manager, Grants is responsible for assisting in the development and execution of strategies leading to significantly increased exposure, engagement and fundraising success from these constituencies. The geographic focus is mainly on the San Francisco Bay Area institutional giving environment, but as the organization evolves, this focus will encompass a greater national reach. The Manager, Grants works collaboratively with POH's individual giving and event teams to effectively manage and maximize a wide community of supporters. The Manager, Grants reports to the Director, Advancement (DA) and will oversee all development functions as they pertain to managing a portfolio of institutional prospects and will be an important internal and external voice in promoting a culture of philanthropy.  
 
In partnership with the DA and in conjunction with the CEO, the position will assist in developing and implementing strategies for: 
1. Attracting new relationships and increased levels of commitment from assigned constituents.
2. Supporting the stewardship of current donors including the fulfillment of sponsorship benefits.
3. Maintaining the grants calendar for annual operating and project specific efforts.
4. Leading efforts to discover, identify, understand and match the needs of POH with the goals of the various foundations, corporations and government entities.
5. Initiate opportunities for Board members and high level staff members to interact with current and prospective constituents.

KEY RESPONSIBILITIES:

Build institutional support for POH by:

  • Writing compelling letters of inquiry, developing, writing and submitting competitive proposals in a timely manner.
  • Managing Grants Associates, Grant Writing Consultants, Interns and Volunteers that contribute to achievement of grant relationship goals and objectives. .
  • Managing financial resources available to the grants area of the Development Department.
  • Preparing and leading briefing meetings, ensuring all players are knowledgeable with donor relationship and aligned with moves management strategies.
  • Communicating effectively and building productive working relationships with program leaders across the organization, including Wellness, Seniors & Aging, Grocery/Nutrition Centers, and Outreach to develop proposals and fulfill grant requirements.
  • Monitoring secured grants to ensure successful implementation, and outcomes-based reporting on grant-funded activities and to steward relationships.
  • Working with DA and seeking cause-related marketing and branding opportunities for in-kind gifts, gifts of assets or other contributions.
  • Managing the operational procedures of the Grant Program in collaboration with Development Database Administrator, includes: overseeing financial and gift processing systems, implementing recognition agreements and maintaining records of donor contacts in database systems.
  • Monitoring media and funding trends related to corporate, foundation and government sectors.
  • Contributing to overall Development Department efforts.
  • Representing POH at industry events and formal and informal donor gatherings as needed.
  • Other duties as assigned.

Qualifications Required

  • Bachelor's degree in a related field such as communications, journalism or equivalent relevant experience.
  • 5+ years' Development experience including one or more areas of interest: Healthcare, HIV/AIDS, Seniors/Aging, and Nutrition.
  • Experience in foundation, corporate and government grant-seeking, particularly in the Northern California.
  • Familiarity with project management and tools.
  • Experience in budget preparation, analysis and monitoring. 
  • Facility with Microsoft Office applications with significant experience using Word, Excel, PowerPoint and MS Outlook and ability to learn other applications as required.
  • Proven writing and editing skills in a range of formats and voices; outstanding verbal and interpersonal communication skills.
  • Leadership qualities of presence, confidence, judgment, and integrity are required to command the respect and response of colleagues, senior executive personnel and external partners.
  • Must be able to synthesize complex ideas and activities into coherent and compelling narratives.
  • Ability to understand and comply with all gift acceptance policies and procedures. Ensures ethical compliance, as defined by the Association for Fundraising Professionals. 
  • Detail-oriented with the ability to prioritize, work under pressure and meet deadlines.
  • Curious and energetic self-starter who willingly takes direction when required.
  • Ability to handle confidential and sensitive information with care.
  • Strong public service ethic.

Qualifications Desired

  • Knowledge of health promotion programming or experience in similar nonprofit fields.
  • Familiarity with fundraising and CRM software, including Salesforce.
  • Familiarity with social media functions and concepts.

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Manager, Events

Department:
Development
Reports To:
Director, Advancement
Job Location:
730 Polk Street, San Francisco
Benefits:
Yes
Supervises:
Development and Events Associate
Status:
Exempt
Full time
Classification:
Manager

Position Summary

The Manager, Events works directly with the Director, Advancement and Director, Development Operations, the internal Department Events Team and outside consultants and vendors in planning and producing Project Open Hand’s internal and external fundraising events. The Manager, Events will be the primary lead on all internal and external events that benefit Project Open Hand.  Key responsibilities include all aspects of managing events including logistics, recruiting, training, and coordinating event volunteers, implementing event marketing and communications strategies, cultivating relationships with and soliciting event sponsors, in-kind support, and donors, coordinating event contractors and vendors, and record keeping.  The management of events may include working with other Development and Project Open Hand staff to coordinate their functions and contributions to a successful event.

Qualifications Required

  • 3-5 years of event management experience preferably in San Francisco Bay Area
  • 3-5 years of nonprofit experience, including but not limited to fundraising, donor management, volunteer recruitment, and event creation and oversight
  • Excellent written and oral communication skills
  • Proven management and supervisory experience
  • Experience with contract negotiation and management
  • Experience with budget management/reconciliation
  • Experience soliciting sponsorships and donations
  • Ability and willingness to work evenings and weekends, especially during event production and execution
  • Knowledge of local Bay Area events venues and vendors
  • Strong social media skills
  • Ability to maintain strong interpersonal relationships, superior customer service and diplomacy skills, both internally and externally
  • Ability to work cross-functionally with a diverse range of internal and external partners, peers and volunteers
  • Strong organizational skills, highly resourceful and the ability to handle multiple projects, with high attention to detail
  • Experience with and proficiency in using Salesforce, BidPal, GiveSmart, Classy, Microsoft Office Suite and/or equivalent database/applications 
  • Passion for and commitment to the mission of Project Open Hand

Qualifications Desired

  • Bachelor’s degree preferred; years of practical experience will be considered in lieu of a degree

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Systems Administrator

Reports To:
Director, Information Technology
Job Location:
730 Polk Street, San Francisco
Benefits:
Yes
Supervises:
N/A
Status:
Full time
Non-Exempt

Position Summary

The Systems Administrator is responsible for maintaining information systems hardware and software, including telecommunications, servers and workstations. Identifies and implements system enhancements (software and hardware updates) that will improve the performance and reliability of the network communication systems. Works closely with end users to troubleshoot any IT issues.

Qualifications Required

  • 3+ years of Desktop support with Microsoft Windows
  • 3+ years’ experience with Microsoft Windows Servers
  • Working Knowledge of Microsoft Office 365
  • Advanced networking knowledge

Qualifications Desired

  • Experience with IS planning and implementation
  • Comprehension of a variety of desktop and server operating systems and applications (i.e.: Salesforce, homegrown databases, online platforms, Access, Microsoft Office, Adobe Cloud, Windows, Active Directory, Office 365, Salesforce, etc.)
  • Experience maintaining Nortel Meridian phone system
  • Virtualization experience

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Director, Community Nutrition Program

Reports To:
Vice President, Programs
Job Location:
730 Polk Street, San Francisco
Benefits:
Yes
Supervises:
Senior Site Managers, Program Coordinator, Senior Site Supervisors, Senior Site Coordinators
Status:
Exempt
Classification:
Manager

Position Summary

The Director of the Community Nutrition Program (CNP) works strategically to lead and expand Project Open Hand’s programming for seniors and adults with disabilities throughout San Francisco. Programs include congregate meals with city and state funded partners, home delivered meals and nutrition education for diverse populations at various sites. The position requires strong ability to manage a large team of offsite personnel and maintain strong community partnerships that create nurturing congregate meal sites for seniors and adults with disabilities. This position is responsible for overall program direction and development and communication with city contractors and funders.

This is an ideal position for an individual that likes to develop teams and is a highly engaged leader. Candidate should have strong commitment to providing transformative services to our aging community and adults with disabilities through a nutrition intervention model that operates 365 days a year.

Qualifications Required

  • Bachelor’s Degree
  • Experience working in Human Services, especially with seniors and adults with disabilities
  • Experience working with city funded contracts and adherence to contract requirements
  • Ability to effectively communicate and interact with clients, staff and volunteers in a culturally diverse environment
  • Strong personnel management, with the ability to create clear systems and expectations
  • Strong organizational and interpersonal skills, with the ability to work in a fast paced, often changing environment
  • Experience in program management and development
  • Valid California driver’s license and excellent driving record as provided by the California Department of Motor Vehicles

Qualifications Desired

  • MSW or other advanced degree or certification in Social Sciences
  • Bilingual Cantonese/Mandarin/Spanish
  • Working Experience in Salesforce and reporting metrics
  • Current CPR and First Aid Certification

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

  • Works closely with VP of Programs to develop and execute overall design, implementation, and ongoing performance evaluation of the congregate meal program, which includes both city and state funded partnerships.
  • Responsible for implementation of new programming, including a new home delivered meals program for adults with disabilities and new congregate sites.
  • Manages and supervises Community Nutrition Site Manager(s) to ensure effective implementation policies and procedures at the site level.
  • Works with the Office On Aging to secure partnership and funding for programs.
  • Ensures accurate monthly, quarterly, annual reports to government funder(s) through database, including monthly reports to Finance Department for billing and annual monitoring review.
  • Responsible for developing and executing ongoing staff training including Key Performance Indicators (KPI) for Site Coordinators, Site Supervisors, and Site Managers. KPIs include participation, waste, turn ways, and scan percentage rates for all OOA sites.  
  • Effectively manages and communicates program objectives and strategy to the leadership team, staff, and internal/external stakeholders.  
  • In conjunction with the VP of Programs fosters, develops, and maintains positive working relationships with host agencies.  
  • Works with Volunteer Coordinators to ensure volunteer program is following agency policies and procedures and that each site has necessary volunteer participation.   
  • Work with Nutrition Services team to develop, schedule, and conduct in-service training for food-handling staff and volunteers.
  • Works with Agency Dietician to review, design, and implement monthly menus and nutrition education.
  • Collaborates with Executive Chef to monitor food operations, quality, and food safety practices at sites.
  • Responsible for ensuring that all data for participants in program are captured accurately throughout the fiscal year.
  • Coordinate, facilitate, and deliver site staff meetings and Senior Advisory Council meetings as needed.
  • Participate in staff and OOA meetings as necessary.
  • Act as lead for Agency Strategic Plan. Work closely with VP of Programs to assist in development, refinement, and implementation of Strategic plan as it relates to senior and adults with disability programming through congregate meals.
  • Works closely with VP of Programs to help design and implement assessment and data capturing systems.

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Community Nutrition Site Coordinator

Reports To:
Manager, Community Nutrition Sites
Job Location:
730 Polk Street, San Francisco
Benefits:
Yes
Supervises:
Volunteers
Status:
Non-Exempt
Classification:
Service Worker

Position Summary

A Project Open Hand Community Nutrition Site Coordinator administers the Community Nutrition Program on location at assigned site.

This is a great opportunity for the right person to directly engage with and be of service to our community by helping provide thousands of meals to seniors and adults with disabilities who rely on our program for not only nutrition, but also a safe place to socialize and gather with friends.

Qualifications Required

•    Experience working in Human Service Programs

•    Strong experience with Microsoft Office Suite

•    Excellent written and verbal communication skills in English

 

Qualifications Desired

•   Experience assisting older people, people with mental health issues and substance abuse issues

•    Current CPR and First Aid Certification

•    Certified ServSafe Food Protection Manager (highly desired)

•    Bilingual Cantonese and/or Spanish

•    Supervisory experience

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

•    Administers Community Nutrition Program in accordance with Office of Aging (OOA) Standards and Manual of Operations

•    Performs intakes on new participants and provides them with overview of building and meal program policies and procedures, including those concerning the donation process, composting/recycling and expectations from all meal program participants

•    Assesses Site’s food service needs and monitors changing trends

•    Submits monthly meal order for site and makes daily or periodic meal adjustments if necessary to ensure site’s wastage does not exceed 2%

•    Works independently and collaborates with Project Open Hand Volunteer Services Department to screen, recruit, train, and supervise volunteers in all phases of food service programs

•    Records volunteer hours

•    If applicable to site, trains volunteers in accordance to each individual’s Training Assignment Description, which should cover general operation of the Community Nutrition Program its policies, portion control & food safety 

•    Responsible for verifying the accuracy of each volunteer’s timesheet. Responds to requests by Volunteer Services for other necessary documents

•    Responsible for maintaining a system that ensures each month that 90% of participants receiving meals are having their Senior Gold Card scanned

•    Manages consumable supply inventory and food service equipment

•    Responsible for participant records, daily meal statistics & donations at the site

•    Ensures that the site’s meal service atmosphere is supportive, safe, sanitary, attractive, and as pleasing as possible

•    Attends Staff Meetings and Training Sessions as necessary

•    Interviews new participants and informs them of site, meal service and donation procedures

•    Enters participant data into CA Get Care database

•    Maintains a close working relationship with the Host Agency

•    Investigates and mediates disputes between Community Nutrition Program participants and assesses and handles all emergencies and crisis intervention 

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Community Nutrition Site Coordinator, On-Call

Reports To:
Manager, Community Nutrition Sites
Job Location:
730 Polk Street, San Francisco
Benefits:
No
Supervises:
Volunteers
Status:
On-Call
Classification:
Service Worker

Position Summary

A Project Open Hand Community Nutrition Site Coordinator administers the Community Nutrition Program on location at assigned site.

This is a great opportunity for the right person to directly engage with and be of service to our community by helping provide thousands of meals to seniors and adults with disabilities who rely on our program for not only nutrition, but also a safe place to socialize and gather with friends.

Qualifications Required

•    Experience working in Human Service Programs

•    Strong experience with Microsoft Office Suite

•    Excellent written and verbal communication skills in English

 

Qualifications Desired

QUALIFICATIONS DESIRED:

•    Experience assisting older people, people with mental health issues and substance abuse issues

•    Current CPR and First Aid Certification

•    Certified ServSafe Food Protection Manager (highly desired)

•    Bilingual Cantonese and/or Spanish

•    Supervisory experience

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

•    Administers Community Nutrition Program in accordance with Office of Aging (OOA) Standards and Manual of Operations

•    Performs intakes on new participants and provides them with overview of building and meal program policies and procedures, including those concerning the donation process, composting/recycling and expectations from all meal program participants

•    Assesses Site’s food service needs and monitors changing trends

•    Submits monthly meal order for site and makes daily or periodic meal adjustments if necessary to ensure site’s wastage does not exceed 2%

•    Works independently and collaborates with Project Open Hand Volunteer Services Department to screen, recruit, train, and supervise volunteers in all phases of food service programs

•    Records volunteer hours

•    If applicable to site, trains volunteers in accordance to each individual’s Training Assignment Description, which should cover general operation of the Community Nutrition Program its policies, portion control & food safety 

•    Responsible for verifying the accuracy of each volunteer’s timesheet. Responds to requests by Volunteer Services for other necessary documents

•    Responsible for maintaining a system that ensures each month that 90% of participants receiving meals are having their Senior Gold Card scanned

•    Manages consumable supply inventory and food service equipment

•    Responsible for participant records, daily meal statistics & donations at the site

•    Ensures that the site’s meal service atmosphere is supportive, safe, sanitary, attractive, and as pleasing as possible

•    Attends Staff Meetings and Training Sessions as necessary

•    Interviews new participants and informs them of site, meal service and donation procedures

•    Enters participant data into CA Get Care database

•    Maintains a close working relationship with the Host Agency

•    Investigates and mediates disputes between Community Nutrition Program participants and assesses and handles all emergencies and crisis intervention 

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Bilingual Wellness Program Coordinator (Spanish)

Department:
Wellness Programs – Client Services
Reports To:
Manager, Wellness Program, East Bay
Job Location:
1921 San Pablo Avenue, Oakland
Benefits:
Yes
Status:
Full time
Classification:
Professional

Position Summary

The Bilingual Wellness Program (WP) Coordinator’s primary responsibilities include a blend of administrative and direct service duties to support the Wellness Program and Project Open Hand’s mission. The Bilingual WP Coordinator will supervise the day to day duties of the Wellness Program staff, process eligibility for services, manage program contracts, offer case management, and support the Manager, Wellness Program (MWP) as needed to ensure contractual and organizational goals are being met. 

 

Qualifications Required

•    Three years’ experience providing direct services in Social Service environment, specifically to clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness)

•    Proficient in MS Office, using databases, and internet research

•    Flexible schedule with the ability to work in POH’s San Francisco office as needed

•    Bilingual in Spanish

 

Qualifications Desired

•    Bachelor’s Degree in Human Service field

•    Experience working in a nonprofit client services-based setting

•    Mental Health or Social Work Experience

•    Experience supervising staff 

•    Trilingual (Spanish, English, and...) in Cantonese, Mandarin, Russian, Tagalog, or Vietnamese

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

•    Responsible for day to day oversight of the Wellness Program, including daily supervision of staff and volunteers and program operations

•    Oversee training and daily supervision of Wellness Program staff and volunteers

•    Assist the MWP with interviewing and screening of new staff

•    Assist the MWP in employee evaluation process

•    Help to monitor and resolve client and staff incidents, includes: reporting necessary information to the MWP, gathering information, facilitating staff discussion regarding intervention, ensuring adequate documentation, writing correspondence, and notifying staff of intervention and resolution

•    Coordinate, facilitate, and participate in weekly case management staff meetings

•    Help establish and maintain policies and procedures for the Wellness Program department, including tracking decisions affecting procedure changes and writing/updating policy and procedure manual

•    Provide oversight to assigned contracts, including but not limited to: maintaining knowledge on contract goals, staying updated on contract changes, tracking progress toward meeting contract deliverables, helping troubleshoot barriers in meeting contract goals, providing MWP with data for invoices, monitoring visits, and delegating tasks to staff and volunteers as appropriate

•    Utilize a client centered, harm reduction model to provide case management to clients that includes but is not limited to: maintaining client caseload as assigned, conducting intake interviews for new and returning clients, assessing and verifying program eligibility, enrollment and assessment of client needs, tracking client adherence, supporting with adherence to POH services, facilitating and follow up on referrals 

•    Ensure proper staffing coverage for assigned contract and department needs

•    Assist MWP in representing the Wellness Program department externally and internally at community or partner meetings

•    Develop and maintain relationships with referring partners

•    Able and available to make decisions and answer questions in the absence of the MWP

•    Caseworker duties as needed

•    Other duties as assigned

 

 

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Bilingual Caseworker, Cantonese/English

Department:
Wellness Programs – Client Services
Reports To:
Manager, Wellness Program, San Francisco
Job Location:
730 Polk Street, San Francisco
Benefits:
Yes
Status:
Non-Exempt
Classification:
Professional

Position Summary

The Project Open Hand Bilingual Caseworker helps to provide meals with love through interfacing with clients, assessing and verifying eligibility for our programs, and conducting intake interviews for new and returning clients. This involves meeting with clients in our Grocery Center, answering client calls and performing administrative tasks. This position works closely with the other members of the Client Services Department in serving clients and making decisions about how services will be administered. 

 

Qualifications Required

•    BA in Human Services related field 

•    Computer literate (MS Office/Outlook) 

•    Demonstrated ability to establish and maintain professional boundaries in a social service setting 

•    Bilingual in Cantonese 

Qualifications Desired

QUALIFICATIONS DESIRED: 

•    Mental Health or Social Work experience 

•    Experience working with clients with multiple diagnoses (i.e. substance abuse, mental illness, critical illness) 

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: 

•    Process applications for services 

•    Perform intake and recertification for clients 

•    Verify eligibility for services by communicating with service providers and collecting client documentation 

•    Maintain client database including scheduling meal service, documenting client contacts and incident reports 

•    Assess needs of clients and provide referrals as appropriate 

•    Support clients who do not qualify for services with referrals to external community resources 

•    Provide clients a program orientation and assist them in successfully accessing our services 

•    Respond constructively to client comments and concerns; effectively resolve client complaints 

•    Provide one-on-one follow up to clients regarding behavioral problems 

•    Act as liaison between clients and staff/volunteers/other Agency departments 

•    Act as representative of POH 

•    Perform other duties as may be required 

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Human Resources Generalist

Department:
Human Resources
Reports To:
Vice President, Human Resources
Job Location:
730 Polk Street, San Francisco
Benefits:
Yes
Supervises:
HR Assistant and HR/administrative volunteers
Status:
Exempt
Classification:
Professional

Position Summary

The Human Resources Generalist helps Project Open Hand succeed by providing extensive support and guidance for all levels of the agency on the full range of HR, specifically in the areas of employee relations, employee engagement and recognition, leaves of absence, confidential record keeping, and organizational staff recruiting efforts, including partnering with departments and programs throughout the Agency to ensure staff vacancies are addressed in a timely manner.

This position is perfect for a highly engaged and personable HR professional familiar and comfortable with the confidentiality and professional boundary demands of such a position.

Qualifications Required

  • 2+ years’ experience as a Human Resources Generalist in San Francisco or CA
  • 1+ year experience in recruitment and staffing
  • Solid understanding of federal and California state and city Labor laws including solid experience managing FLSA, FMLA, COBRA, EEO, ADA, ACA, workplace safety and worker’s compensation 
  • Experience working with sensitive documents and ability to maintain confidentiality 
  • Excellent communication skills—verbal and written
  • Strong proficiency with Microsoft Office Suite 
  • Experience working with a HRIS (ADP Workforce Now preferred)
  • Labor relations experience including labor negotiaion and grievance process experience

Qualifications Desired

  • HR Certification (PHR and/or SHRM CP)
  • Working knowledge of Microsoft SharePoint and Visio
  • Bilingual (Spanish, Tagalog, or Chinese preferred)

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Works closely with the Vice President, Human Resources administering all aspects of the HR function
  • Trains and supports HR and administrative volunteers
  • Coordinates leaves of absence under federal, state and city statutes
  • In collaboration with the HR team, facilitates all aspects of the employment lifecycle including recruitment, hiring, onboarding, retention, performance management and separation
  • Works with hiring managers to oversee all aspects of employee recruitment, advancement and retention; including but not limited to posting positions, sourcing and screening candidates, scheduling interviews, processing background and reference checks, following up with candidates, maintaining database and developing reports, tracking hiring, employment and retention data, and working with departmental supervisors to create internal career ladders
  • Proactively and empathetically addresses workplace and personnel issues - including resolving difficult interpersonal and employees retention issues
  • Monitors staff morale and seeks to address pressing issues through trouble shooting with staff, managers and department heads facilitating discussions and trainings and making recommendations to senior leadership regarding agency wide approaches to morale
  • Counsels supervisors regarding employee performance issues; ensures that best practices are used consistently in all disciplinary actions so as to limit agency liability and provide for fair treatment of staff
  • In partnership with Vice President, Human Resources, conducts day-to-day labor relations with the bargaining unit as represented by the Service Employees International Union  (SEIU Local 1021); participates in the negotiation and renegotiation of a collective bargaining agreement(s) and any mid-term agreements; resolves disputes informally, where possible, and through the grievance and arbitration process when necessary liaises and interacts with the Federal Labor Relations Authority, Federal Services Impasses Panel, and Federal Mediation and Conciliation Service, as appropriate, concerning all aspects of labor relations that may arise; coordinate with General Counsel regarding third party actions
  • In collaboration with Human Resources Administrator, maintains accurate and confidential records and files, according to legal and agency standards and oversees departmental paper flow to ensure confidentiality and integrity of information
  • Works with Human Resources Administrator to ensure departmental administration is organized and complete; including but not limited to sorting agency mail, distributing paychecks, maintaining organizational chart, agency calendars and phone directories
  • Continuously designs new and refines existing departmental and agency systems, policies and procedures, provides guidance on their interpretation, counsels staff involving their application, and maintains departmental process guides and agency handbook
  • Establishes training goals and designs agency plan to both meet ongoing training needs and regular management training including the design and execution of in-house trainings as well as identifying outside sources
  • Ensures compliance with state and federal labor laws
  • Working with Building Services co-manages the Injury and Illness Prevention Plan (SB 198)
  • Serves as the Human Resources point of contact regarding payroll
  • Other duties as assigned

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Nutrition Assistant

Department:
Wellness Programs – Client Services
Reports To:
Manager, Nutrition Services
Job Location:
1921 San Pablo Avenue, Oakland
730 Polk Street, San Francisco
Status:
Part-Time
Classification:
Entry-level

Position Summary

Working out of our two Agency sites in San Francisco and Oakland, the nutrition assistant will help Project Open Hand succeed by providing support to the registered dietitians in delivering nutrition education, healthy meals and engagement to our clients.

This position is ideal for an independent worker passionate about food and nutrition. They should feel comfortable and be compassionate for a variety of clients from varying socioeconomic groups dealing with critical illness in the community. This position will require an individual that has excellent technical and computer skills with the aptitude to learn nutrient and recipe software. Organizational skills will be essential.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES:

  • Assist in preparing materials used in presenting current nutrition instruction to clients, interns, staff or outside groups
  • Execute nutrition classes to congregate meals sites under the supervision of the RD
  • Assist with nutrient analysis of recipes and menus.
  •  Coordinate the publishing of monthly menus for Wellness Programs and the Community Nutrition Programsto ensure accuracy and timeliness
  • Responsible for coordination of monthly menus and ensuring distribution in a timely manner
  • Organize, coordinate interns/volunteers and execute food and nutrition demonstrations in wellness center
  • Organize and create cooking demonstration videos for clients and POH website
  • Engage with Wellness Program clients via phone to introduce them to nutrition services and schedule clients with registered dietitians.
  • Communicate any client feedback and nutrition concerns cultivated from client calls
  • Coordinate interns and volunteers in executing food and nutrition activities in the wellness center
  • Coordinates the process for quality assurance for meal line to ensure accurate portion size and foods to meet established dietary guidelines of the agency.
  • Will be part of the nutrition services team to move forward goals of targeted and effective nutrition and food education by increasing the engagement of our clients and volunteers
  • Manage the tracking and documentation of educational activity units
  • Assists RD in food safety and sanitation education for kitchen staff
  • Offsite Nutrition Education as assigned
  • Other duties as assigned

Qualifications Required

  • 2 years of nutrition education experience or Certified Nutrition Assistant
  • Ability to work Saturdays and occasional evenings
  • Working knowledge of Word, Excel and Power Point
  • Food Handling Certificate (or equivalent)

Qualifications Desired

  • Experience with presenting to groups
  • Proficient in or possess the aptitude for Nutrition software programs
  • Basic cooking skills
  • Excellent communication skills with an ability to communicate effectively with clients, volunteers and staff.
  • Ability to work with minimum supervision
  • Bilingual Spanish or Cantonese a plus

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Cook I, On-Call

Department:
Food Operations – Kitchen
Reports To:
Executive Chef
Job Location:
730 Polk Street, San Francisco
Benefits:
No
Supervises:
N/A
Status:
Non-Exempt
On-Call
Classification:
Service Worker

Position Summary

The Cook I is a support role and an essential part of our team of dedicated culinary professionals producing meals with love every day for seniors and vulnerable neighbors in the Bay Area. A Cook I works alongside more advanced cooks to learn all aspects of commercial meal production systems, including but not limited to, preparing ingredients to be used in nutritious recipes, packaging meals and keeping a well-maintained kitchen. This position is ideal for an ambitious, flexible cook looking to support all aspects of large-scale meal production in a professional and mission-driven team environment.  

Qualifications Required

•    A commitment to Project Open Hand’s mission and operating principles 
•    6+ months of professional commercial, industrial or production kitchen experience 
•    Ability to adhere to kitchen department rules, policies and procedures 
•    Ability and desire to work as a part of a cohesive team 
•    Ability to take direction and responsibility for actions 
•    Ability to speak, read and write in English to facilitate communications in the kitchen with volunteers, peers and leadership in a fast-paced kitchen environment
•    Ability to apply basic mathematical principles and adhere to standardized recipes and directions, strict portion sizes, cooking methods & quality standards 
•    Capable of safely using knives and other food preparation equipment  
•    Knowledge of food safety and sanitation standards
•    Ability to pass CA food handling certification 
•    Must be flexible to work early mornings, weekends or holidays to meet demands

Qualifications Desired

•    Formal culinary training or equivalent experience 
•    Experience with high volume meal production
•    Bilingual in Spanish or Tagalog  
•    HACCP certification

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Cook II

Department:
Food Operations – Kitchen
Reports To:
Executive Chef
Job Location:
730 Polk Street, San Francisco
Benefits:
Yes
Supervises:
N/A
Status:
Full time
Non-Exempt
Classification:
Service Worker

Position Summary

The Cook II is an advanced role and an essential part of our team of dedicated culinary professionals producing meals with love every day for seniors and vulnerable neighbors in the Bay Area. A Cook II executes complex recipes to produce nutritious meals for clients. This hands-on role works as part of a team to share knowledge with junior cooks and volunteers to handle all aspects of our daily meal production systems, from preparing ingredients to be used in nutritious recipes to packaging meals and keeping a well-maintained kitchen. This position is ideal for an ambitious, flexible cook looking to collaborate with others in all aspects of large-scale meal production in a professional and mission-driven environment. To perform successfully, our employees must not only have the qualifications and abilities to perform each of the essential functions of this position, but also must continually strive to meet or surpass the Project Open Hand objectives and exacting standards.

Qualifications Required

•    A commitment to Project Open Hand’s mission and operating principles 
•    2+ years of professional, high volume commercial, industrial or production kitchen experience
•    Demonstrated ability to adhere to and share information about kitchen department rules, policies and procedures
•    Ability to speak, read and write in English to facilitate communications with volunteers, peers and leadership in a fast-paced kitchen environment 
•    Desire to be a part of a cohesive team and demonstrated ability to share knowledge, answer questions and clarify processes while working alongside junior staff and volunteers
•    Ability to take direction, give feedback, lead by example and take responsibility for actions 
•    Demonstrated ability to safely use, and share best practices on knife handling and other food preparation equipment  
•    Ability to apply basic mathematical principles and adhere to standardized recipes and directions, strict portion sizes, cooking methods, and quality standards
•    Knowledge of food safety and sanitation standards as per HACCP
•    Ability to maintain CA food handling certification
•    Must be flexible to work early mornings, afternoons, weekends or holidays to meet demands 

Qualifications Desired

•    Formal culinary training
•    Experience mentoring others
•    Bilingual in Spanish or Tagalog  
•    HACCP certified

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Custodian, On-Call

Department:
Infrastructure – Building Services
Reports To:
Manager, Building Services
Job Location:
730 Polk Street, San Francisco
Benefits:
No
Supervises:
N/A
Status:
Non-Exempt
On-Call
Classification:
Service Worker

Position Summary

The Custodian performs general maintenance, repairs and custodial duties to keep the Project Open Hand facilities (excluding the kitchen) clean and safe. 

Qualifications Required

  • 1+ years’ experience in a janitorial or maintenance position with a strong background in janitorial procedures and an understanding of using cleaning supplies safely and effectively 
  • Schedule flexibility with ability to work occasional nights, weekends and holidays 
  • Oral and written comprehension of English to facilitate communication 
  • A valid California Driver's License and a good driving record  

Qualifications Desired

  • Bilingual (Spanish/English)  

If you meet our qualifications and are interested in joining us we want to meet you!
Applications are only accepted online. Make sure to include a cover letter with your resume. For the full Job Description and instructions on how to apply please click on the button below.

Apply Now

Project Open Hand is an Equal Opportunity Employer. We are committed to diversity!

Oakland

1921 San Pablo Avenue
Oakland, CA 94612
(510) 622-0221
Email Us

San Francisco

730 Polk Street
San Francisco, CA 94109
(415) 447-2300
Email Us